(Event Viewer) NVIDIA: NO EVENT AVAILABLE

Encountering BDO crashes and unable to find any error messages in the Event Viewer? If you are using an Nvidia GPU, this guide is for you. Simply follow the step-by-step instructions below to resolve the issue: 

If you don't see a folder with the name stated in any of the below steps, you can ignore that step.

1. Click on the search bar located on your taskbar.

2. Type "NVIDIA control panel" in the search bar

3. Click on "Manage 3D Settings" on the left side of the window.

4. Locate the "Shader Cache Size" option and set it to "disabled".

5. Save the changes and reboot your PC.

6. Once your PC is back up, click on the search bar on your taskbar.

7. Type "%appdata%" in the search bar.

8. Click on the "AppData" folder located at the top of the window.

9. Double click the "Local" folder.

10. Double click the "Nvidia" folder.

11. Double click the "DX cache" folder.

12. Delete everything inside this folder.

13. Return to the "Nvidia" folder.

14. Double click the "GL Cache folder". 

15. Delete everything inside this folder.

16. Return to the "Local" folder from step 9.

17. Double click the "temp" folder. 

18. Delete everything inside this folder.

19. Close this window.

20. Click on the search bar located on your taskbar.

21. Search for "Show Hidden Files". 

22. Enable the setting that says "Show hidden and system files".

23. Click on the search bar located on your taskbar.

24. Search for "File Explorer".

25. Navigate to your main drive (usually the C: drive).

26. Double click the "Program files (x86)" folder.

27. Double click the "NVIDIA Corporation" folder.

28. Double click the "NV Cache" folder. If not there, skip this step

29. Delete everything within this folder.

30. If you don't see a folder with the name stated in any of the above steps, you can ignore that step.

31. Return to the NVIDIA control panel and Shader Cache setting from step 2 to step 4.

32. Change the Shader Cache Size to "Driver Default".

33. Save changes and reboot your PC.

34. You can now test BDO

If this does not resolve your issue, or you have another issue not covered in out knowledge base, or you do not feel comfortable preforming these steps on your PC, please feel free to submit a ticket and one of our technicians would be happy to assist you further